TOMS Blog

By Amy, on the TOMS Customer Service team (bottom left)

When I first started working at TOMS just under 2 years ago, there were (maybe) 15 of us on the Customer Service team. In the past few months, to be sure we’re able to chat with TOMS customers when they want to reach us, our team’s grown in a big way. And with all these new faces around the office, it’s easy to get caught up in the day-to-day without developing relationships with the great new members of our team. 

So, what’s there to do about it?

Enter: Spirit days!

Every Tuesday for the past month—and into the foreseeable future—the Customer Service team agrees on a theme and dresses up. People’s personalities really come through when given the chance, and these spirit days have opened a lot of people up, veterans and newcomers alike.

Eve, one of the newest members of our team, takes the cake as the most enthusiastic in costume, and she knows it. “Spirit days are great because they build community…and make this a fun environment for us to work in!”

For me personally, Tuesday spirit days have been a great creative outlet. Not only do I take the challenge to come up with my own interpretation of the theme, but I’ve also taken to decorating a chalkboard “photo booth” to give everyone a backdrop for our pictures. If there’s anything the TOMS family loves more than an excuse to dress up, it’s the addition of a customized photo situation.

But dress-up is good for other culture-building aspects, too. Spirit days have made way for some hilarious dialog not only among us in customer service but also between our team and other departments. After all, there’s no better ice-breaker while standing in the coffee line than talking about your silver pants or why you’re wearing a bow-tie. 

Stay tuned at @TOMSsupport every Tuesday to keep up with our shenanigans.